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FAQ

Please click the question to reveal the response.

  • Do I need an order?
    Almost always yes; from your provider prior to the exam.
  • Can I self refer?
    Self referral is very limited as almost all exams require a provider order.
  • How long is my order good for?
    Most orders are good for 6 months.
  • What number can I fax the order too?
    623.815.7773
  • Can I use my order from an alternate imaging company?
    Yes, patients often prefer Stand-Up MRI for better technology and convenience.
  • How do I get my report?
    It is best to contact your medical provider. If you have any problems, please contact us.
  • How long does it take for the referring physician to get my report?
    Typically within 24 to 48 hours. STAT reports are available when appropriate.
  • How much does a CD with my images cost?
    Patients are entitled to 1 CD of medical images at no cost. Additional CDs can be requested for a fee.
  • Can a family member/friend pick up my records?
    Yes, as long as they are listed on your Authorization to Release PHI form and can show a valid photo ID.
  • Why can't I view the images on the disc that was given me?
    You should be able to view, but IT support is available if there is difficulty loading the exam.
  • Will the radiologist speak to me about my results?
    No, please consult your provider if you have any questions.
  • If I want to pick up my records do I have to go back to the location I was seen?
    You can go to any of our locations to pick up records.
  • What does the machine look like?
    Please see our website services pages for sample pictures of equipment.
  • How long is the exam?
    Exam times can vary based on what is being scheduled. Please call to schedule your appointment for a more accurate estimate of exam length.
  • What is my check-in time?
    Check-in time for most exams is 15 minutes prior to your appointment time.
  • Do your offices have wheelchairs?
    Yes, our two locations offer wheelchairs to patients who need them.
  • Can I bring my spouse, friend, or family to this appointment?
    In many cases, yes. Please contact our office for specific arrangement.
  • Do I need to bring a driver?
    None of our scans and services preclude driving. However consult your prescribing provider for other medications you may be taking.
  • Is there parking at your location?
    Yes, we have convenient parking.
  • Can you provide transportation?
    Please call our office regarding a special circumstance regarding transportation.
  • Are you open on holidays?
    Please call our office for holiday hours.
  • Do your offices close for lunch?
    No.
  • What age does a patient have to be accompanied by an adult?
    Patients under the age of 18 must be accompanied by an adult. We will need a parental consent form to treat a minor.
  • What are the weight limits for our machines?
    Our weight limits vary by facility. Please call our office to inquire about specific facilities.
  • How much radiation will I be exposed to?
    MRI does not expose patients to radiation.
  • If I have piercings can I still have an MRI?
    Some piercings can be problematic. Please disclose any piercings you have when scheduling.
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